FAQ
DOES THE COLD OUTDOOR TEMPERATURE AFFECT MY E-BIKE BATTERY?
The outside temperature affects the performance of your battery. The range and power of a battery will always be best in warmer weather. You can also use your bike completely safely in winter, but try to charge your bike at room temperature. If you park your bike outside in the cold, make sure that the battery is not completely empty.
No matter how hot or cold it is, we always recommend that you unplug your bike from the power outlet once your bike is fully charged. And if you want to store your bike for a longer period of time, make sure the battery level is around 40-60%. This way you keep the performance of your battery up to standard.
At low temperatures you can notice that your battery is empty faster and that the engine feels a little less powerful. If you drive at a lower energy level for the first few minutes, you give your battery a chance to warm up properly.
WHAT IS THE BEST TIRE PRESSURE?
For the best cycling experience, we recommend a tire pressure of 1.8 to 2 bar. With a higher tire pressure, the rolling resistance is lower and you will not get a flat tire as quickly.
HOW OFTEN DOES MY BIKE NEED MAINTENANCE?
Phatfour e-bikes are carefully built and delivered ready for use every time. But it is normal for some parts to loosen up after a while. To ensure that you can cruise carefree for years, we recommend that you have your new Phatfour e-bike professionally checked after three months or after 750 kilometers of cycling.
Our partners (or other local bicycle repairers) are happy to help you. This is what they can do:
- Adjust brakes
- Check gears
- Tension and lubricate the chain
- Tighten bolts where necessary
- Check tire pressure
Had the first check? Then we recommend that you have your bike serviced proactively every 6 to 9 months, so you can always continue cycling.
Do you have any other questions? Please visit the manual & instructions page or contact the support department.